IT Infrastructure Management and DevOps Practice MCQs

Question 1

Which statement best explains an IT service?

Accepted Answer

B. A means of delivering value by helping customers achieve outcomes without managing all specific costs and risks

Answer

A collection of servers and applications owned and operated by the customer's own staff

Answer

A means of delivering value by helping customers achieve outcomes without managing all specific costs and risks

Answer

Any application or infrastructure component installed and maintained by an IT department

Answer

A contract that transfers all business risks and costs from the customer to the supplier

Question 2

A payroll application performs all required calculations correctly, but it is repeatedly unavailable on salary-processing day. Which assessment is most accurate?

Accepted Answer

A. It has utility but inadequate warranty.

Answer

It has utility but inadequate warranty.

Answer

It has warranty but inadequate utility.

Answer

It has neither utility nor financial cost.

Answer

Its service portfolio is necessarily incorrect.

Question 3

Which item is best classified as a service-management capability rather than a resource?

Accepted Answer

C. An organization’s mature ability to coordinate incident response

Answer

A database server

Answer

A software licence

Answer

An organization’s mature ability to coordinate incident response

Answer

Financial capital allocated to a project

Question 4

In the Four Ps of strategy, which P describes an organization’s vision and direction?

Accepted Answer

A. Perspective

Answer

Perspective

Answer

Position

Answer

Plan

Answer

Pattern

Question 5

A provider repeatedly invests in redundancy and reliable recovery across all its services. Which strategic P is most clearly demonstrated by this consistent behaviour?

Accepted Answer

D. Pattern

Answer

Perspective

Answer

Position

Answer

Plan

Answer

Pattern

Question 6

Which situation describes a Type II service provider?

Accepted Answer

D. A corporate IT unit serving finance, sales and manufacturing divisions of the same enterprise

Answer

An IT team embedded in one factory and serving only that factory

Answer

A supplier selling network equipment to a service provider

Answer

A cloud company selling services to unrelated organizations

Answer

A corporate IT unit serving finance, sales and manufacturing divisions of the same enterprise

Question 7

Which definition best describes a market space in Service Strategy?

Accepted Answer

C. A set of business outcomes that a service provider can facilitate

Answer

A physical data-centre floor rented to customers

Answer

A list of all competitors in a geographic region

Answer

A set of business outcomes that a service provider can facilitate

Answer

The services that have already been retired

Question 8

A finance director agrees the payroll service and its targets, while employees use it to view payslips. Who is the customer in this example?

Accepted Answer

D. The finance director because the director agrees the service and targets

Answer

Only the employees because they log in

Answer

The software vendor because it supplies a component

Answer

The database administrator because the administrator supports it

Answer

The finance director because the director agrees the service and targets

Question 9

Which sequence correctly lists the categories in the service portfolio?

Accepted Answer

C. Pipeline, service catalogue and retired services

Answer

Incident, problem and change

Answer

Utility, warranty and value

Answer

Pipeline, service catalogue and retired services

Answer

SLA, OLA and underpinning contract

Question 10

A proposed analytics service is being evaluated but has not been approved for deployment. Where should it normally appear?

Accepted Answer

D. In the service pipeline

Answer

Only in the retired-services list

Answer

In an operational level agreement

Answer

Only in the business service catalogue

Answer

In the service pipeline

Question 11

Which activity belongs to Service Portfolio Management?

Accepted Answer

A. Deciding which service investments to approve, continue or retire

Answer

Deciding which service investments to approve, continue or retire

Answer

Restoring a failed application during daily operation

Answer

Agreeing response-time targets with the customer in an SLA

Answer

Recording the actual amount spent on each service

Question 12

Which Financial Management activity predicts and controls income and expenditure for a future period?

Accepted Answer

C. Budgeting

Answer

Accounting

Answer

Charging

Answer

Budgeting

Answer

Service cataloguing

Question 13

An internal provider records how much it actually spent on staff, licences and infrastructure for each service. Which Financial Management activity is this?

Accepted Answer

Accounting

Answer

Demand shaping

Answer

Service-level monitoring

Answer

Budget authorization

Question 14

Which statement about charging is correct?

Accepted Answer

Charging may recover costs or influence consumption, but not every organization uses direct charging.

Answer

Every internal provider must invoice every user directly.

Answer

Charging is the only activity performed by Financial Management.

Answer

Charging and accounting mean exactly the same thing.

Question 15

A university sees a sharp burst of assignment uploads just before every deadline. In Demand Management, this recurring workload profile is best described as a:

Accepted Answer

B. Pattern of Business Activity

Answer

Service Design Package

Answer

Pattern of Business Activity

Answer

Service-level breach

Answer

Retired service

IT Infrastructure Management and DevOps Practice MCQs

IT Infrastructure Management and DevOps Free MCQs

Which statement best explains an IT service?

A payroll application performs all required calculations correctly, but it is repeatedly unavailable on salary-processing day. Which assessment is most accurate?

Which item is best classified as a service-management capability rather than a resource?

In the Four Ps of strategy, which P describes an organization’s vision and direction?

A provider repeatedly invests in redundancy and reliable recovery across all its services. Which strategic P is most clearly demonstrated by this consistent behaviour?

Which situation describes a Type II service provider?

Which definition best describes a market space in Service Strategy?

A finance director agrees the payroll service and its targets, while employees use it to view payslips. Who is the customer in this example?

Which sequence correctly lists the categories in the service portfolio?

A proposed analytics service is being evaluated but has not been approved for deployment. Where should it normally appear?

Which activity belongs to Service Portfolio Management?

Which Financial Management activity predicts and controls income and expenditure for a future period?

An internal provider records how much it actually spent on staff, licences and infrastructure for each service. Which Financial Management activity is this?

Which statement about charging is correct?

A university sees a sharp burst of assignment uploads just before every deadline. In Demand Management, this recurring workload profile is best described as a:

Which is an appropriate Demand Management action?

Which role primarily maintains the provider-customer relationship and an understanding of customer outcomes and changing business needs?

In a RACI model, which statement is correct?

What is the most important general objective of Service Design?

Which option is NOT one of the Five Aspects of Service Design?

Which list contains the Four Ps of Service Design?

When should a Service Design Package normally be produced?

Which lifecycle stage receives the Service Design Package as a key input?

Which statement correctly compares the service portfolio and service catalogue?

What is the primary purpose of a technical service catalogue view?

Which document records a service agreement between the provider and the customer?

A network vendor’s four-hour repair commitment supports the provider’s customer-facing service. What type of agreement is the vendor commitment?

A monthly service window contains 720 hours. Ignoring agreed exclusions, approximately how much unavailability does 99.9% availability permit?

Which statement best distinguishes Capacity Management from Availability Management?

Sales forecasts a 40% increase in transactions next year. Which capacity perspective first translates that business forecast into future service and resource needs?

Which statement correctly distinguishes RTO and RPO?

What is the main purpose of a Business Impact Analysis in IT service continuity planning?

Which information-security objective ensures that information is accurate and protected from unauthorized modification?

A dashboard shows all servers as available, but customers cannot complete transactions because the identity service is failing. What design lesson does this illustrate?

A new online examination service must support a synchronized login peak, protect question confidentiality and recover recent answers after site failure. Which approach is most appropriate?

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